Frequently Asked Questions

Frisbee is a CRM, sales, and marketing platform designed specifically for stud breeders. It helps you manage client relationships, run professional sales, create sale catalogues, send targeted marketing campaigns, and analyse your sales performance - all in one integrated system. Frisbee also supports animal records and data management to power your sales and marketing efforts.

Getting started is easy! Sign up for a free trial on our website, and you'll receive an email with login credentials. Once logged in, our setup wizard will guide you through the initial configuration, including adding your first animals, setting up your stud details, and customising the platform to match your needs. We also offer complimentary onboarding calls to help you get up and running quickly.

Yes! Frisbee supports bulk importing of data from Excel spreadsheets, CSV files, and other common formats. We provide templates to help you format your data correctly, and our support team can assist with the import process. You can import client lists, animal records, and historical sale data to quickly populate your account.

Absolutely! Frisbee is designed to support all types of livestock operations, including cattle, sheep, goats, and other species. The platform adapts to your specific needs with customisable fields, breed-specific features, and integration with relevant breed societies for both cattle and sheep. Many of our clients run multiple species on the same account.

Basic setup can be completed in as little as 30 minutes. This includes creating your account, adding basic stud information, and entering a few animals. Full implementation, including importing all historical data and customising workflows, typically takes 1-2 weeks depending on the size of your operation. Our team is available to help speed up the process.

Yes, we provide comprehensive training options including: video tutorials accessible 24/7, live webinar training sessions, one-on-one onboarding calls, detailed user documentation, and for larger operations, we can arrange on-site training. All new accounts also receive a personalised onboarding session to ensure you're confident using the platform.

Frisbee is cloud-based, so you just need a device with internet access. It works on desktop computers, laptops, tablets, and smartphones. We recommend a reliable internet connection for the best experience, though our mobile apps can work offline for essential tasks. No special hardware is required, though we do integrate with RFID readers and scales if you use them.

Frisbee offers four main plans: Basic (for studs up to 1,000 animals), Stud Pro (for growing operations up to 5,000 animals), Premium (for larger studs up to 15,000 animals), and Enterprise (unlimited animals with advanced features). Each plan includes different levels of features, support, and user accounts. Visit our pricing page for detailed comparisons and current pricing.

Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately with prorated billing. If you downgrade, the change takes effect at your next billing cycle. Your data is always preserved when changing plans, though some features may become unavailable on lower tiers.

Yes! Annual billing saves you approximately 15% compared to monthly payments. This is our most popular option as it provides the best value and locks in your rate for the full year.

We accept all major credit cards (Visa, MasterCard, American Express), direct debit from Australian bank accounts, and for Enterprise customers, we can arrange invoicing with NET 30 terms. All payments are processed securely through Stripe, and we never store your payment details on our servers.

Yes, you can cancel your subscription at any time with no cancellation fees. If you cancel, you'll continue to have access until the end of your current billing period. We also offer the option to pause your subscription for up to 3 months if you need a temporary break.

No, there are no setup fees for any of our standard plans. You only pay the monthly or annual subscription fee. However, if you require custom data migration, on-site training, or bespoke integrations, these professional services are quoted separately.

Yes, we offer special pricing for breed societies and group purchases. If you're part of a breed society looking to offer Frisbee to members, or want to coordinate a group of studs to use Frisbee together, contact our partnerships team for custom pricing options.

Your data belongs to you. If you cancel, you have 30 days to export all your data using our export tools. After 30 days, we archive your data for an additional 60 days in case you decide to return. After 90 days total, data is permanently deleted in accordance with our data retention policy.

The number of animals depends on your subscription plan. Basic plans support up to 1,000 animals, Stud Pro plans up to 5,000, Premium plans up to 15,000, and Enterprise plans have unlimited animals. Historical/sold animals don't count towards these limits. You can always see your current usage in your account settings.

Yes! Frisbee supports different animal categories including breeding stock, commercial animals, recipient dams, and sale animals. You can tag animals appropriately and filter your views based on these categories. The system adapts its features based on the animal type you're working with.

Yes! Every animal gets a complete profile with photos, video, genetic data, and key details that you can use directly in sale catalogues and marketing materials. Profiles are designed to help you present animals professionally to buyers.

Yes, Frisbee lets you record and display EBV and ASBV data in animal profiles, sale catalogues, and marketing materials. Showcase genetic merit alongside photos and performance data to help buyers make informed decisions.

Animal records flow directly into your sale catalogues and marketing campaigns. When you create a catalogue or send a marketing email, you can pull in animal details, photos, and genetic data automatically - no re-entering information.

Creating a catalogue is simple with our drag-and-drop catalogue builder. Select animals for your sale, arrange them in lots, add photos and videos, include descriptions and genetic data, then generate a professional PDF or digital catalogue. Templates are available to match your brand, and you can preview before publishing.

Yes! You can fully customise catalogue design including your logo and brand colours, fonts and layout styles, cover pages and introductions, lot page templates, and footer information. Save your designs as templates for consistent branding across all sales.

Not currently but this is on our roadmap. We plan to integrate with popular online auction platforms like AuctionsPlus, Stud Beef, and others to streamline the sale process. In the meantime, you can export your catalogue and upload it manually to these platforms.

The CRM features help you track all buyer interactions including enquiry history, animals they've viewed, previous purchases, communication logs, and follow-up reminders. You can see which lots are getting attention and proactively engage interested buyers.

Yes! Frisbee includes email marketing tools. Create beautiful emails using templates, segment your client list for targeted campaigns, schedule sending times, track open and click rates, and maintain unsubscribe preferences. Perfect for sale announcements, newsletters, and updates.

Absolutely, regular security audits and penetration testing, and compliance with Australian privacy laws. Your data is protected by multiple layers of security.

All data is stored in Australian data centres (Sydney and Melbourne) for redundancy. This ensures compliance with Australian data sovereignty requirements, fast access speeds for Australian users, and that your data never leaves Australian jurisdiction. We use AWS infrastructure for reliability and security.

Yes, you own your data and can export it anytime. Export options include individual animal records or bulk exports, complete database backups, formatted reports (PDF, Excel), API access for custom exports, and standard formats for importing into other systems. No vendor lock-in - your data is always accessible.

You retain full ownership of all data you enter into Frisbee. Our terms of service clearly state that we claim no ownership rights over your content. We only access your data to provide the service, for support (with your permission), and we never sell or share your data with third parties.

Your data is continuously protected with real-time replication to multiple locations, hourly incremental backups, daily full backups kept for 30 days, weekly backups kept for 90 days, and the ability to restore from any backup point. We regularly test our restore procedures to ensure reliability.

Yes, Frisbee has granular permission controls. You can create different user roles, restrict access to specific features, limit viewing of financial data, control who can edit vs view, and track all user activity with audit logs. Perfect for managing staff access while protecting sensitive information.

Yes, we comply with all relevant privacy regulations including the Australian Privacy Act, GDPR for any EU data, industry best practices for data protection, and regular compliance audits. Our privacy policy details how we protect your information and your rights regarding your data.

The mobile app includes offline functionality for essential tasks. You can view animal records offline, record basic data entries, take photos and notes, and sync when connection returns. The web version requires internet, but we're developing more offline features based on user feedback.

Yes! Frisbee stores all your historical data indefinitely while you're a customer. Access records from any year, run historical reports, compare year-over-year performance, and maintain complete audit trails. There are no time limits on data retention for active accounts.

Frisbee works on all modern devices including Windows and Mac computers, tablets (iPad and Android), smartphones (iPhone and Android), and any device with a modern web browser. The interface adapts to your screen size for optimal viewing on any device.

Yes! Frisbee is available as a web app on any device with a browser. A native iOS app is available on the App Store for iPhone and iPad. An Android app is coming soon. The iOS app provides full functionality plus mobile-specific features like camera integration, GPS location services, offline mode, and push notifications.

Yes, Frisbee integrates with popular accounting packages including Xero, MYOB, and QuickBooks. Sync customer data, export invoices automatically, track payments, and maintain consistent financial records. The integration is bi-directional for supported features.

No special hardware is required to use Frisbee.

Frisbee is designed to work well even on rural internet connections. We recommend at least 1 Mbps for basic use, 5 Mbps for comfortable photo uploads, and 10+ Mbps for video uploads. The system uses efficient data compression and caching to minimise bandwidth requirements.

Yes! Frisbee is designed for team use. Multiple users can work simultaneously without conflicts. The system handles concurrent access, shows when others are editing, maintains data integrity, and provides real-time updates. User limits depend on your subscription plan.

The mobile apps offer offline functionality for core features. When offline, you can view cached data, create new records, take photos, and add notes. All changes sync automatically when you reconnect. The web version requires an internet connection but we're expanding offline capabilities.

Frisbee offers multiple support channels: email support (all plans), priority phone support (Professional and Enterprise), live chat during business hours, comprehensive help documentation, video tutorials, and community forums. Enterprise customers also get a dedicated account manager.

Yes, on-site training is available for Professional and Enterprise customers in Australia. Sessions typically run for half or full days and cover all aspects of Frisbee relevant to your operation. Travel costs may apply for remote locations. We also offer comprehensive remote training via video conference.

Yes! Our video library includes over 50 tutorials covering everything from basic navigation to advanced features. Videos are organised by topic, typically 5-10 minutes long, updated with new features, and available 24/7. Perfect for training new staff or learning at your own pace.

Report issues through the in-app feedback button, email to support@frisbee.com.au, or call our support line. Include details about what happened, steps to reproduce, and screenshots if possible. We acknowledge all reports within 24 hours and keep you updated on resolution progress.

Absolutely! We love user feedback. Submit feature requests through the in-app feedback tool or email. We review all requests, popular requests get prioritised, and we update users when requested features are released. Many of our best features came from user suggestions.

Email support is monitored Monday-Friday, 8:30am-5:00pm AEST. Phone support (for eligible plans) is available during the same hours. Emergency support for critical issues is available 24/7 for Enterprise customers. Response times vary by plan level, with Enterprise receiving fastest response.

Yes! The Frisbee Community Forum is a great place to connect with other users, share tips and best practices, ask questions, see how others use features, and participate in discussions. Our team also monitors the forum to provide official answers to common questions.

Yes! The mobile app is free to download and use for all Frisbee subscribers. There are no additional charges for mobile access - it's included with your subscription. The app provides full access to your account based on your subscription level.

The mobile app provides nearly all features including viewing and editing animal records, recording treatments and notes, taking and uploading photos, scanning ear tags, managing tasks, viewing reports, and accessing sale catalogues. Some admin functions are web-only for security.

Yes! The app caches essential data for offline use. While offline you can view animal records, add new records and notes, take photos, and record treatments. All changes sync automatically when you reconnect to the internet. Perfect for working in areas with poor reception.

Syncing is automatic! When online, any changes made on one device appear on all others within seconds. The app shows sync status and alerts you to any sync conflicts. You can also manually trigger a sync in the app settings if needed.

Yes! The app integrates with your device camera to quickly capture photos, automatically attach to animal records, add captions and dates, organise into galleries, and optimise for storage. Photos sync across all devices and appear in catalogues.

The Frisbee iOS app is available now on the App Store for iPhone and iPad. An Android app is coming soon. The iOS app provides full functionality plus mobile-specific features like camera integration, GPS location services, offline mode, and push notifications.